Employment Opportunities
Above all else, all applicants must embrace and internalize BCS’ cultural values to best direct our efforts to serve our participants.
- Relationship-Focused. We create value for others in a supportive community that fosters inclusiveness, true belonging, and acceptance.
- Respect and Integrity. We model a culture of honesty, grace, and dependability.
- Teachable. We promote combining self-awareness, ambition, curiosity, and guidance in striving toward growth through success and challenges.
- Gratitude. We express appreciation for the opportunities provided and the benefit of our community.
- Safety. We empower responsibility to take a knowledgeable, deliberate, and mindful approach to a holistically safe environment.
- Solution-Oriented. We encourage a community that works humbly and collaboratively to provide creative strategies to problem-solving.
- Celebration. We pause to reflect on successes and setbacks and rejoice in our collective growth.
WAREHOUSE
FRONT OFFICE
FINANCIAL LITERACY
DEVELOPMENT
WAREHOUSE
These positions will report to Andrew Rowlett as Operations Manager. Please email Andrew at andrew@bcsi.org with your resume and detailed cover letter for all Warehouse Team positions. You can call with questions at (503) 251-8860.
POSITION: Warehouse Supervisor
- Date: 6/20/24
- REPORTS TO: Operations Manager
- LEVEL/STATUS: Full-Time
- SALARY: $25-30/hr. DOE
Full time hours:
Monday: 9:00 am to approximately 6:00 pm.
Tuesday: 9:00 am to approximately 6:00 pm.
Wednesday: 9:00 am to approximately 6:00 pm.
Thursday: 9:00 am to approximately 4:00 pm.
Friday: 9:00 am to approximately 6:00 pm.
Do you love problem solving and working with people? Birch Community Services is seeking an
individual who demonstrates all seven of our cultural values, is aligned with Birch Community
Services’ vision and mission, and wants to help propel our warehouse team forward by fostering
teamwork, utilizing participant volunteers to their full potential, and finding big picture solutions
to day-to-day inventory challenges.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.
Job Description: As a Warehouse Supervisor, you will play a pivotal role in managing the day-to-day operations of the warehouse staff and the shopping floor. We are seeking an experienced and detail-oriented individual to join our team. The Warehouse Supervisor will be responsible for overseeing and enhancing the participant experience on the shopping floor and is particularly skilled at managing and communicating with people. Warehouse supervision experience is required. Your primary responsibilities will include:
Customer Service:
- Train and supervise warehouse staff to provide excellent customer service.
- Address staff and participant inquiries, concerns, and requests promptly and professionally.
- Oversee and assist shopping agencies.
Staff Supervision:
- Manage and lead a team of warehouse associates, utilizing excellent people management skills.
- Create and maintain a positive and collaborative work environment.
- Collaborate with the warehouse team and Facilities Manager to address any safety concerns promptly.
- Monitor Warehouse Associates to ensure safety procedures are being followed when operating forklifts and machinery.
Volunteer Coordinator:
- Appropriate management (with grace) of numerous untrained volunteers.
- Manage and direct volunteers to Warehouse Associates.
- Foster a safe and purposeful environment for all volunteers.
Floor Organization and Presentation:
- Self-motivated to address warehouse needs in appropriate time frames.
- Ensure that the shopping floor is safe, organized, clean, and visually appealing at all times.
- Implement and maintain shopping standard operating procedures to showcase products effectively.
Inventory Management:
- Monitor inventory levels, record keeping, and coordinate with the warehouse team to restock products as needed.
- Implement strategies to minimize product overstock and loss.
- Ensure inventory and storage areas are clean and maintained.
Flexibility and Substitution:
- Willingness to fill in as a substitute where needed, including covering shifts for Warehouse Associates, or assisting in other departments as required.
- Be available to pick up donations with our truck fleet when needed.
Communication:
- Maintain clear communication with all stakeholders including warehouse team, office personnel, Facilities Manager, and Operations Manager
- Provide regular reports on staff performance, shopping floor performance, and
key metrics. - Reflect and report on BCS’ successes and setbacks fostering an environment of collective growth and gratitude.
People Management Skills:
- Demonstrate excellent people management skills, including leadership, motivation, and conflict resolution.
- Demonstrate a solution oriented, teachable, relationship focused attitude at all times.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: College degree or equivalent experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide. Proven working experience in warehouse employee supervision and operations. Valid driver’s license with clean driving record.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move more than 30 pounds.
BENEFITS:
- Paid vacation – Starting at 3 weeks, adding one more day per year on your anniversary (starting after 5 years and with a max of 5 weeks)
- Paid sick time – 5 days per year
- Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
- Participation in an FSA plan after 60 days of employment
- Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
- Yearly paid Costco membership
- Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
- Yearly bonus
POSITION: Warehouse Cooler Associate
- Date: 6/20/24
- REPORTS TO: Operations Manager
- LEVEL/STATUS: Full-Time
- SALARY: $18-22/hr, DOE
In general, Warehouse Cooler Associate is responsible for intake, organization, and distribution of refrigerated donated products. Responsible for ensuring that warehouse safety and maintenance processes are maintained.
Full-Time Hours:
Monday: 8:00 am to approximately 3:00 pm.
Tuesday: 10:00 am to approximately 8:30 pm.
Wednesday: 8:00 am to approximately 3:00 pm.
Tuesday: 10:00 am to approximately 8:30 pm.
Wednesday: 8:00 am to approximately 3:00 pm.
Thursday: 10:00 am to approximately 3:00 pm
Friday: 8:00 am to approximately 3:00 pm.
Friday: 8:00 am to approximately 3:00 pm.
Warehouse Duties
Refrigerated Areas
- In general, responsible for the intake, organization, and distribution of refrigerated goods.
- Self-motivated to address warehouse needs in appropriate time frames.
- Assure all refrigerators and freezers are in good running order.
- Orderly organization of warehouse space, and regular cleaning procedures.
- Inventory control and record keeping, in alliance with other BCS employees.
- Forklift and electric pallet jack operation.
- Management of safety procedures and record keeping, in alliance with other BCS employees.
- Appropriate management (with grace) of numerous untrained volunteers.
Shopping
- Coordinate volunteers to keep the shopping floor clean and orderly, especially in tune with safety issues (wet floors, loose shrink wrap, etc.)
- Have volunteers sort Resers, Alpenrose, KeHE, Provvista, etc.
- Maintain the condition and stock of the deli shelves equally distributing items through out the entire shopping day (ESPECIALLY the last hour of shopping).
- Distribute product in Gracie and BOB periodically throughout the day to maintain equal amounts for all shoppers.
- Organize product received that day and stock it into racking.
- Maintain quantities and neatness of refrigerated goods on the floor.
- Restock 10 door and 9 door freezers as needed.
- Sort through any mixed pallets received to ensure proper placement (refrigerated, frozen, and dry.)
Clean-up
- Decide which product to restock on the floor and communicate with volunteers how to organize it, leaving space for the possibility of intake of new items on non-shopping days.
- Decide the quality on remaining produce giving it to the animal farmers or restocking it into BOB.
- Move frozen product from BOB back into Rico (drive-in freezer).
- Make sure 10 door and 9 door freezer are full and restock if not.
- Direct volunteers in clean-up (sweeping, mopping, garbage, etc.)
The Rest of the Warehouse:
General
- Share the responsibility for the overall condition of the warehouse with warehouse team. Coordinate the organizational strategies for the intake and storage of the product.
- Coordinate with the warehouse team and share the responsibility of communicating with the volunteers as well as ensuring that all product that is received is appropriately weighed, stored, and/or distributed.
- Maintain an OSHA-approved safety program that will cover the safety of the whole warehouse.
Shopping Time
- During shopping time, help put away the product that we have received that day.
- Maintain the organization of the empty pallets and return crates.
- Help with restocking any items in Gracie and BOB that need restocked during the day.
Clean-up
- Make sure the warehouse is secure at the end of the night.
- Coordinate the loading of animal farmers.
- Do the ‘walk-through’ at the end of the clean-up process before locking up, to determine nothing has been left undone, gated area is locked, and all doors are locked.
Odds and Ends
- Coordinate any recycling that needs to be picked up.
- Work with warehouse team on the recycling of pallets, being available to load pallet trucks when they come for pickups.
- Responsible for organizing and implementing the overall plan for inventory with the Operations Manager. We usually discuss the plan and begin weighing the racking in late July or early August for the inventory which takes place on or
around October 31st. - Every six months (February and August) coordinate with Operations Manager on a full fire drill.
BENEFITS:
- Paid vacation – Starting at 3 weeks, adding one more day per year on your anniversary (starting after 5 years and with a max of 5 weeks)
- Paid sick time – 5 days per year
- Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
- Participation in an FSA plan after 60 days of employment
- Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
- Yearly paid Costco membership
- Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
POSITION: Warehouse Sort Aisle Associate
- Date: 6/20/24
- REPORTS TO: Operations Manager
- LEVEL/STATUS: Full-Time
- SALARY: $20-24/hr. DOE
Warehouse Duties
In general, responsible for the intake, organization, and distribution of mixed dry goods.
- Self-motivated to address warehouse needs in appropriate time frames.
- Orderly organization of warehouse space, and regular cleaning procedures.
- Inventory control and record keeping, in alliance with other BCS employees.
- Forklift and electric pallet jack operation.
- Management of safety procedures and record keeping, in alliance with other BCS
employees. - Appropriate management (with grace ) of numerous untrained volunteers.
Full-time hours:
Monday, Wednesday, Friday: 6:00 am to approximately 3:30 pm.
Tuesday: 7:00 am to approximately 2:30 pm**
Thursday: 7:00 am to approximately 2:30 pm**
**This may change when BCS opens for shopping on Tuesday**
Shopping Set-up
- Coordinate volunteers to keep the shopping floor clean and orderly, especially in tune with safety issues (wet floors, loose shrink wrap, etc.)
- Organize product received that day and stock it into racking.
- Maintain/Restock quantities and neatness of dry goods on the shopping floor.
- Open warehouse (Opening SOP).
- Move all equipment out of the way for set-up.
- Move any pallets/crates/racks/shopping carts/etc. out of the way for set-up.
- Place all items outside door 3 that need to be there.
- Place all misc. outside door 2.
- Move shopping carts to where they need to be.
- Check for consolidating and removing empty pallets on shopping floor.
- Restock the shopping floor with products from sorting aisle.
- Restock the shopping floor from back stock in warehouse 2 racking.
- Set up sorting aisle for volunteers.
- Turn on computers for volunteers.
- Clean up check-in area.
- Place the volunteer list on Kim’s desk if full.
- Be available to answer questions and direct volunteers.
- Assist volunteers with any needed forklift duties.
- Turn on lights for cooler, 9 door freezer, and ten door freezer.
- Clean shopping floor.
- Replace paper towel dispensers with new rolls as needed.
- Manage laundry if needed.
- Take in early donations if necessary.
- Ensure the shopping floor is completely set-up.
- Place limit signs.
Sorting Aisle
- Move cardboard bins to proper area.
- Move equipment/shopping carts out of the aisle.
- If needed, remove all pallets, and reset properly for ease of work.
- Stock carts for volunteers to distribute.
- Sort through donation shopping carts.
- Set drawing items aside.
- Sort mixed pallets.
- Get shopping pallets ready.
- Pull down mixed product for sorting if needed.
- Put up wrapped, labeled pallets for later sorting.
- Check on volunteers stocking.
- Make sure volunteer area is stocked and cleaned properly, daily.
General Warehouse
- Share the responsibility for the overall condition of the warehouse with the warehouse
team. Coordinate the organizational strategies for the intake and storage of the
product. - Coordinate with the warehouse team and share the responsibility of communicating
with the volunteers as well as ensuring that all products that is received is appropriately
weighed, stored, and/or distributed. - Maintain an OSHA-approved safety program that will cover the safety of the whole
warehouse. - Assist with unloading incoming donations as needed.
- Keep track of office/warehouse/bathroom supplies and restock when needed.
- Direct volunteers/groups.
- Make sure breakdown is set up and ready to go, if needed.
- Lead breakdown when needed.
- Take photos and categorize drawing items.
- Constantly assess the shopping floor for improvements and act as necessary.
- Reorganize the back side of warehouse to ensure smooth operation.
- Ensure the warehouse remains clean throughout the day.
Tuesday/ Thursday:
- Morning set-up.
- Set up floor specifically for agencies, including coolers.
- Place agency limit signs.
- Assist agencies as needed.
Event Tasks
General
- Organize and categorize all event supplies in accordance with Development Team.
- Pull down supplies for events as needed.
- Help with planning and acquisition of products for events.
Odds and Ends
- Responsible for organizing and implementing the overall plan for inventory with the
Operations Manager. We usually discuss the plan and begin weighing the racking in late
July or early August for the inventory which takes place on or around October 31st. - Every six months (February and August) coordinate with Operations Manager on a full
fire drill. - Be available for additional tasks.
Position
FRONT OFFICE
These positions will report to Suzanne Birch as Executive Director of Birch Community Services. Please email Suzanne at suzanne@bcsi.org with your resume and detailed cover letter for all Front Office Team positions.
POSITION: Account Coordinator
REPORTS TO: Executive Director
LEVEL/STATUS: Full-Time 36-40 hours/week, Non-exempt
SUPERVISES: N/A
SALARY: $21-24/hour DOE
PURPOSE: Birch Community Services, Inc. (BCSI) mission is to build a financially stable community by providing education, food, and nurturing accountability. The successful Account Coordinator will work graciously with others, both independently and on a team. They will manage communications with participants, volunteers, and other nonprofit agencies with excellent written communication and arithmetic skills. The candidate should be detail-oriented and have the ability to problem-solve and think critically.
Full-Time Position Schedule*
- Monday 8:30 am – 6:30 pm
- Tuesday 8:30 am – 6:30 pm
- Wednesday 8:30 am – 5:30 pm
- Friday: 8:30 am – 5:30 pm
*Flexible to work five 8s or four 10s
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Job Responsibilities:
● Be an integral part of the office team to ensure the Birch Community Services office is operating efficiently and smoothly, with coordination between employees, participants, and volunteers.
● Responsible for assisting all departments in accomplishing their administrative needs.
● This position will also cooperatively manage the flow of the front office, which includes greeting guests, answering phones, and responding to requests internally and externally.
● Manage community volunteers and tour groups
● Assist in onboarding new participants
● CRM Management
● Perform other related duties as assigned.
Your Skills:
● Proficient in Google Suites, Microsoft Suites, Mail Chimp, Sign Up Genius, Calendly
● Comfort with a fast-paced environment
● Effective verbal and written communication skills
● Positive and welcoming attitude
● Professional with excellent customer service skills
● Strong organizational and time management skills
● Ability to prioritize and delegate, when necessary
● Ability to work independently at times
● Ability to work with others from a variety of backgrounds and cultures
● Strong problem-solving skills
● Ability to uphold organizational values
BENEFITS:
- Paid vacation – Starting at 3 weeks; after 5 years adding one more day per year on your anniversary (with a max of 5 weeks)
- Paid sick time – 5 days per year
- Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
- Participation in an FSA plan after 60 days of employment
- Participation as a shopping employee; each employee pays the monthly service fee ($80) but can access extra groceries as needed.
- Yearly paid Costco membership
- Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
- Yearly bonus
- $1500 Birch Bucks per year to be used in employee auctions
QUALIFICATIONS:
Requirements
- Knowledge of and commitment to the mission of Birch Community Services
- Associate degree preferred, but experience and/or other training/certification may be substituted for the education
- Minimum two years of customer service experience
- Exceptional communication and interpersonal skills, both verbal and written
- Highly organized, able to juggle multiple priorities, take initiative and work in a team approach
- Flexible, energetic, creative and detail oriented
- Proactive problem solver with a solution-oriented mindset
- Ability to multitask in a dynamic, fast-paced environment with composure
- Diplomatic and refined conflict management skills
Preferences
- Experience with a CRM program (like Salesforce)
- Bilingual in Spanish or Russian
FINANCIAL LITERACY
These positions will report to Dino Biaggi as Director of Financial Services. Please email Dino at dino@bcsi.org with your resume and detailed cover letter for all Financial Literacy Team positions.
There are no open positions in this department at this time.
DEVELOPMENT
These positions will report to Valerie Rippey as Community Development Manager. Please email Valerie at valerie@bcsi.org with your resume and detailed cover letter for all Development Team positions.
Position: Director of Development
- Date: 6/18/24
- SUPERVISOR: Executive Director
- SALARY: $95,000 – $105,000
- LEVEL/STATUS: Full time, salaried, must be in office three days/week
- SUPERVISES: Community and Event Coordinator, Marketing and Outreach Coordinator, Donor Relations Manager, contracted Grant Writer
Purpose: Birch Community Services’ mission is to build a financially stable community by providing education, food, and nurturing accountability. The Development Director should be passionate about Birch’s mission and be able to work well with the team to drive growth in fundraising and take appropriate next steps towards our first capital campaign.
Position Overview: Join the Birch team to help empower families to become financially stable through food, education, and nurturing accountability. Since 2019, the development department has been in an exciting stage of growth going from raising $301,000 in 2019 to over $1,000,000 in 2023. We are seeking an experienced fundraiser to help structure a development program to continue our trajectory.
The Development Director is a key member of the leadership team who will sustain and grow revenue to support all programs and operations. The Development Director oversees all aspects of development from cultivation and stewardship of donors (individual, foundation, and corporate) to prospecting, grants management, and budget forecasting. The Director will also work closely with the Donor Relations Manager and a consultant to lay the foundation for a capital campaign for a new building. The Director will also oversee marketing and external communications, working closely with the Community and Events Coordinator and the Marketing and Outreach Coordinator.
Core Responsibilities:
- Donor Engagement
- Lead donor engagement in partnership with staff and Board. Develop individual donor engagement plans with Donor Relations Manager.
- Board Relations
- Partner with the Executive Director and leadership team to help build and engage the board
- Maintain relationships with board members
- Prepare quarterly reports and attend quarterly board meetings
- Capital Campaign Work
- Work closely with a consultant and Donor Relations Manager to help determine next steps from our recently completed feasibility study
- Supervision
- Oversee marketing and fundraising staff and encourage their professional growth
- Make recommendations for further growth in the department
- Grants and Annual Appeal Oversight
- Manage relationship with grant writer and open to finding and pursuing new grant opportunities
- Oversee annual appeal newsletter
- Events
- Oversee the Community and Events Coordinator in planning and execution of events from conception to completion
- Data and Tracking
- Develop and maintain internal systems, including our CRM (SalesForce) for tracking and maintaining relationships with donors
- Collaborate with Financial Literacy Team to analyze best impact data for communications
- Continually monitor and evaluate the effectiveness of fundraising data processes and systems, and make recommendations for improvements
Qualifications
- 5-10 years of experience with development including grants management, donor relations, and having worked on at least one capital campaign
- Analytical ability, good judgment, strong operational focus, and high ethical standards
- Commitment to Birch’s mission
- Well organized and self directed, but also with the ability to work on a team
- Excellent project management skills
- Highly effective written and verbal communication
- Able to manage priorities and assess highest impact projects
- Detail oriented and able to see the big picture
- Proficiency in Google Suites and donor management systems (SalesForce preferred)
Benefits:
- Paid vacation – Starting at 3 weeks; after 5 years adding one more day per year on your anniversary (with a max of 5 weeks)
- Paid sick time – 5 days per year
- Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
- Participation in an FSA plan after 60 days of employment
- Participation as a shopping employee; each employee pays the monthly service fee ($80) but can access extra groceries as needed.(Valued at over $15,000/year)
- Yearly paid Costco membership
- Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
- Yearly bonus
- $1500 Birch Bucks per year to be used in employee auctions
No other openings at this time.
If you would like us to keep your resume on file, you may send it to info@bcsi.org.